Terms & Conditions

Eligibility to Purchase

KATE SYLVESTER is a New Zealand owned company.

The purchase of products from katesylvester.com.au is limited only to parties who can enter into and form contracts in accordance with New Zealand law. Customers must provide their real name, phone number, e-mail address and other requested information. When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct. katesylvester.com.au is only available to customers who meet our terms of eligibility. Purchases made are for personal use only and must not be resold or used for commercial benefit. katesylvester.com.au reserves the right to decline multiple quantities to one customer or address.


All sizes are based on standard New Zealand sizing. Some sizing may vary between styles; however we do attempt to ensure they are as consistent as possible. We have made every effort to display the colours of our products as accurately as possible on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display will accurately reflect the colour of the product on delivery.

We take great care to ensure that all details, descriptions and product prices appearing on our website are correct at the time of website entry. We reserve the right to refuse orders where product information has been incorrectly published or altered, including prices and promotions. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

Whilst we endeavor to keep our stock levels accurate, however if an item is purchased that is not available at time of dispatch we will refund the purchase immediately. All orders are subject to availability. Items in your shopping basket are not on hold and may be purchased by other customers.


All prices are in Australian dollars unless specified otherwise.


Payment can be made by Visa, MasterCard and American Express as well as PayPal. Payment will be cleared from your account upon receipt of your order. The credit card you are using must be yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, katesylvester.com.au will not be held responsible for any non-delivery. katesylvester.com.au takes every precaution to make our site as secure as possible, SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe. We do not hold any payment details on record.

The name ‘KATE SYLVESTER’ will appear on your cardholder statements when you purchase through our online store.

You must be signed in as a Kate Sylvester customer with an existing address to make a payment with PayPal.


Sales made using Afterpay are subject to the same Terms & Conditions as sales made using any other payment method.

First time Afterpay customers will have a $500 limit for the first six weeks.


Sales made using Laybuy are subject to the same Terms & Conditions as sales made using any other payment method.

Layby Purchasing Within New Zealand

Terms and Condition of Layby:

Full Priced Stock

Full price stock may be placed on layby under the following conditions:

  1. A minimum deposit of 30% of the total retail price must be paid on opening the layby account.

  2. The full price of the layby must be paid within a period of 5 weeks.

  3. If your layby becomes overdue we will notify you with a phone call. Your layby must be paid in full within 7 days of this call. After this period we reserve the right to cancel the layby and return the goods to stock.

  4. If the layby is cancelled the garment will be returned to stock and you will be entitled to a refund calculated as follows: Your payments less an administration fee of $20. If there has been any decrease in the retail value of the product after the layby period of weeks, this amount will also be deducted. Any remaining balance will be refunded to you. If you take a store credit and your layby is not overdue we will not charge the $20 administration fee.

  5. Laybys can only be created at a Kate Sylvester boutique. Layby is not available with online purchases.

Sale Stock

We do not layby sale items.

All conditions are in accordance with the Layby Sale Act 1971.


All sale purchases are eligible for an exchange or credit note within 7 working days of delivery. Sale items are not eligible for a refund unless faulty. In the case of receiving faulty sale items, please return to us and we will endeavour to resolve the situation as soon as possible.

If you have any inquiries please contact us at customercare@katesylvester.com

Online Outlet Sale

Online Outlet Sale items are not eligible for a refund, exchange or credit note unless faulty. In the case of receiving faulty sale items, please return to us and we will endeavour to resolve the situation as soon as possible.

If you have any inquiries please contact us at customercare@katesylvester.com

International Purchases

If you’re a customer whose credit card is not denominated in New Zealand dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

When converting to another currency, or when an item is charged to a credit card, a price variation may occur due to fluctuating exchange rates and credit card company charges.

Once an order is sent, Kate Sylvester take’s no responsibility for charges, taxes or duties incurred at the receiver’s end as this can vary depending on the rules of customs in each country.

All prices displayed on the Kate Sylvester website are at discretion. Pricing may change without notice and differ between national and international markets.


Your privacy is important to us. Please note that all personal details provided will remain with Kate Sylvester and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for internal use only.

All email communications you receive from us have the option for you to unsubscribe on the spot, meaning you will no longer receive communications from us unless it is regarding a transaction or security issue. You are able to contact us at customercare@katesylvester.com if you have any further concerns or issues.

We do not sell or trade your personal information to others. However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services but are not authorised to use your information for any other purpose. You can view the personal information we collect by logging into your online account. We may provide the information collected about you if, in cases of fraud or other criminal activities we are required to do so by legal authorities.


Kate Sylvester uses temporary and permanent cookies to help provide the best experience for our customers. You are able to accept or refuse the use of these cookies, but by doing so may restrict your ability to use the site.


Unless stated otherwise, images, photographs and text on this website are the intellectual property of Kate Sylvester. You are not permitted to copy or use any of the information represented on the website without prior consent. Any efforts to prejudice the rights of Kate Sylvester may result in legal action.

By accessing the site you agree that your access is subject to the terms and conditions of the website as well as applicable laws and that you will be solely responsible for your use of this site and all your activity on it. Kate Sylvester reserves the right to deny access to the site at any time without notice and at our sole discretion. Harassment in any form on the site, including by email is not acceptable.


By entering our Facebook competition to win a $1000 AUD wardrobe you have agreed to receive marketing from Kate Sylvester.

Entries to the competition close 31.07.22. One winner will be drawn on 1.08.22 and will be emailed via the email provided to be notified of their prize.  

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