Curbside Collect

At Alert Level 3, Kate Sylvester is offering a contactless Curbside Collect service from our Newmarket, Ponsonby, Wellington and Christchurch Central stores.

Call your favourite Kate Sylvester store and place a phone order between 10am and 2pm from Monday- Saturday, and we can arrange a same day order collection within 30 minutes of your call.

If you call outside of our 10am-2pm collection hours we will arrange for your purchase to be completed and collected the following day.

Please feel free to call and check on the availability of an item in store, or you can view each garment’s availability on our online store listed in the product details under the Curbside Collect Availability header.

Curbside Collect is a contactless service much like a courier service, where customers who have purchased an item will knock on the store’s front door, then wait a safe distance from the entrance for our staff member to open the door. Our staff member will then ask for your full name and item purchased as confirmation, and leave the parcel on the doorstep for you to take away with you.

The safety of our customers and staff is of the utmost importance to us and our team are following all health and safety protocol including PPE and regular sanitisation of the working environment. 

We are also accepting Ecommerce returns via our Curbside Collect service. If you would like to return an item, please call ahead to let a staff member know you will be delivering. Due to the contactless nature of deliveries we are unable to process on-the-spot exchanges, but we will be in touch promptly to arrange.   

Our store phones will be in service from 10 - 5pm each day, so please reach out if you have any queries or questions.

To place a Curbside Collect at your local KS store visit our stores page.

 

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