Covid-19 Level 2 Update

ALERT LEVEL 2 UPDATE & KS CURBSIDE COLLECT

From Wednesday 8 September our Wellington and Christchurch stores will move to Alert Level 2 while Auckland stores remain at Alert Level 4. We are so excited to be able to open our doors to some of the KS community again, as well as continuing to offer our Curbside Collect service and ship all online orders from these locations.

 

The health and safety of our customers, staff and couriers is of utmost importance, so rest assured we are implementing strict safety measures and adhering to all policies set by the government. Our Wellington and Christchurch store managers are following all health and safety protocol including PPE and regular sanitisation of the working environment.

  • Please ensure you scan in using our QR code and wear a face covering when you enter our stores.
  • Face coverings will be worn by our staff at all times and we are committed to impeccable hand hygiene with hand sanitiser readily available.
  • All high-tough surfaces will be disinfected at 30 minutes intervals, long with thorough daily cleaning of the entire store.
  • We will be managing the number of customers allowed in our stores at one time so you can socially distance comfortably while you shop.
  • For the safety of our staff and other customers we ask that you do not visit our retail stores if you are exhibiting any cold or flu-like symptoms.

We also continue to offer you other choices in the way you might like to shop.

  • Our online store is always open with free shipping and fast delivery.
  • Our contactless Curbside Collect service remains open in Wellington & Christchurch.

For more information please contact us at customercare@katesylvester.com

We’re so grateful for your continued support of Kate Sylvester and we look forward to delivering you your favourite Longing pieces soon.

Stay safe and take care,

KS x

 

CURBSIDE COLLECT

At Alert Level 2, Kate Sylvester continues to offer a contactless Curbside Collect service from our Wellington and Christchurch stores for customers who would prefer to shop in this way.

Call your favourite Kate Sylvester store and place a phone order between 10am – 2pm from Monday- Saturday, and we can arrange a same day order collection within 30 minutes of your call.

If you call outside of our 10am – 2pm collection hours we will arrange for your purchase to be completed and collected the following day.

Please feel free to call and check on the availability of an item in store, or you can view each garment’s availability on our online store listed in the product details under the Check Store Availability header.

Curbside Collect is a contactless service where customers who have purchased an item will knock on the store’s front door, then wait a safe distance from the entrance for our staff member to open the door. Our staff member will then ask for your full name and item purchased as confirmation, and leave the parcel on the doorstep for you to take away with you.

The safety of our customers and staff is of the utmost importance to us and our team are following all health and safety protocol including PPE and regular sanitisation of the working environment. 

We are also accepting Ecommerce returns via our Curbside Collect service. If you would like to return an item, please call ahead to let a staff member know you will be delivering. Due to the contactless nature of deliveries we are unable to process on-the-spot exchanges, but we will be in touch promptly to arrange.

Our store phones will be in service from 10 - 5 each day, so please reach out if you have any queries or questions.

To place a Curbside Collect at your local KS store visit: https://katesylvester.co.nz/pages/stores


FAQ’s


What health and safety measures are courier companies taking during this lockdown period to keep me safe?

The health and safety of our customers, staff and couriers is of utmost importance, so rest assured we are implementing strict safety measures and adhering to all policies set by the government. Our Wellington and Christchurch store managers are following all health and safety protocol including PPE and regular sanitisation of the working environment.

  • Please ensure you scan in using our QR code and wear a face covering when you enter our stores.
  • Face coverings will be worn by our staff at all times and we are committed to impeccable hand hygiene with hand sanitiser readily available.
  • All high-tough surfaces will be disinfected at 30 minutes intervals, long with thorough daily cleaning of the entire store.
  • We will be managing the number of customers allowed in our stores at one time so you can socially distance comfortable while you shop.
  • For the safety of our staff and other customers we ask that you do not visit our retail stores if you are exhibiting any cold or flu-like symptoms.

 
Can I shop in your retail stores?

At Alert Level 2, our Wellington and Christchurch stores will be open and our Auckland stores will remain closed. We will also be taking phone orders from our Wellington and Christchurch stores for a same day contactless Curbside pickup. For more information about this service see above.  

What is the delivery timeframe on my order? 

Please allow a little bit longer for your order to be delivered. To keep our staff and couriers safe, we have a smaller team processing and packaging orders and there is expected to be some slight courier delays. If you have an outstanding order and are unsure of the status, please contact us at customercare@katesylvester.com and we’ll do our best to provide you with an update.

Can I return an item over the lockdown? 

We are still accepting Ecommerce returns, but for customers at Level 4 who can not make it to a post office we will be extending our returns period to give you plenty of time to get your orders back to us.

How can I get in touch? 

We’re always here for a chat, phone us on +64 9 845 2599, email us at customercare@katesylvester.com, live chat, DM us at @kate_sylvester or message us on Facebook for instant service. 

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